Effective Date: November 13, 2026
Because Clones On Fire coordinates the transfer and reservation of live, perishable, lab-verified botanical nursery stock, strict biosecurity and California regulatory rules govern all orders, reservations, and transfers.
1. Live Plant Biosecurity & Final Sale Policy
- No Returns on Live Nursery Stock: Once live clones leave our licensed nursery/distribution partner’s custody, our Lynwood logistics hub, or a participating retail dispensary counter, all sales are final. To protect facility biosecurity and prevent cross-contamination from pests or pathogens (such as Hop Latent Viroid), live plants can never be accepted back for return or exchange under any circumstances.
- Inspection at Pickup or Delivery: Customers and licensed facility receivers must thoroughly inspect all plants for health, root vigor, strain accuracy, and count at the exact time of delivery or dispensary pickup before signing a Metrc manifest or leaving the storefront.
2. Commercial B2B Orders & Metrc Transfers
- Cancellations Prior to Propagation/Manifesting: Commercial B2B orders canceled prior to custom propagation allocation or Metrc manifest generation may be eligible for a credit or refund minus any non-refundable propagation deposit. Once clones are cut/rooted to order or manifested for transit, orders cannot be canceled.
- Transit Issues & Manifest Discrepancies: Any transit damage, count discrepancy, or quality concern on a commercial B2B delivery must be documented on the delivery receipt/Metrc manifest at the time of arrival and reported to our B2B logistics team within 24 hours with clear photographic evidence. Verified claims are resolved via replacement nursery stock on a subsequent scheduled run or account credit at our discretion.
3. Monthly Retail Dispensary Drop Reservations
- Strict Pickup Windows: Pre-order reservations for monthly retail dispensary drops are held strictly through the published pickup window (e.g., Saturday and Sunday drop dates). Unclaimed reservations after the published cutoff are automatically released to general retail inventory.
- Post-Pickup Care: Once a reserved clone leaves the participating dispensary storefront, the customer assumes full responsibility for immediate environmental acclimation, quarantine, and horticultural care.
4. Non-Plant Merchandise (If Applicable)
Unopened, unused apparel or non-perishable branded merchandise purchased directly through our platform may be returned within 14 days of delivery in original condition for a refund or exchange, excluding original shipping charges.
5. How to Report an Issue
To report a documented commercial delivery discrepancy within 24 hours of receipt, contact Clones On Fire LLC with your order number, Metrc manifest number (if applicable), and timestamped photos of the plants in their original trays.
Contact Us
Clones On Fire LLC
Regional Logistics Hub: Lake Elsinore, California
Email: clonesonfire@gmail.com
Website: https://clonesonfire.com